FAQ

Q: Do the wigs come pre-styled?

A: No. All wigs listed on the website have been professionally styled by an expert stylist you are free toย recreate the look.

Q: Where does the hair originate from?
A: Our wig shop's hair comes from various countries around the world such as: Southeast Asia and India.

Q: Are the hair textures easy to blend with my relaxed hair?
A: Yes! Depending on the hair texture you choose you can create a seamless hairstyle. You can also decide on a closure or frontal for versatility.

Q: What are your shipping timeframes?
A: Our delivery timeframes are within 2-3 business days after your order ships, we ship all orders within 48 hours. *Weekends and holidays are excluded.

Q: Will I have to sign for my package?
A: Yes. See shipping policy.

Q: Where is my tracking number?
A: Your tracking number is emailed to you once your order is shipped. If you have not received it within 48 business hours, please check your spam folder.

Q: Can I cancel my order or make changes to it once submitted?
A: Unfortunately, you will not be able to cancel or make changes to a submitted order.

Q: How long does your 100% human virgin hair last?
A: Our virgin hair lasts up to 12 months with proper hair maintenance. See our blog post on hair care tips.

Q: How much hair is needed?
A: Depending on the desired style and thickness of the look you are going for, 3 bundles is recommended.ย 

Q: What size are the wig caps?
A:ย Our wig caps are 22.5cm in circumference. They are considered to be a medium sized cap.Our front lace wigs are 13 x 4. (13โ€ณ across (ear to ear) and 4 inches back (parting space). Best if you wear your hair down.

*Full lace wigs are great if you want to wear your hair up in a ponytail.

Q: Are the knots bleached?
A: Select units come pre-bleached and pre-plucked. See ย product description to confirm.

Q: What if an item is sold out?
A: Weโ€™ll notify you when it restocks.

Q: Are there any discounts?
A: When we have promotions they are sent through email. Join our DVHS team and sign up today!

Q:ย What are the cap size dimensions?

A: Our cap size come in medium head circumference. If you need a custom cap size add a special note with your order. Please allow additional time for special orders.

  • ย Small: 21.5โ€
  • Medium: 22.5โ€
  • Large: 23.5โ€

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Our Promise

At DVHS, we are diligent in safeguarding our staff and customers. We continue to enforce high sanitation guidelines and social distancing protocols to ensure the highest level of safety. Contact us if you have any questions.